What we actually do

AI Automation

Repetitive tasks are expensive. Not in the obvious sense, but in the hidden cost of your best people spending their afternoons doing work a computer could handle in seconds.

We figure out which tasks are worth automating and build the workflows that handle them. You get the time back, and the work still gets done.

What we typically build:

• Guest and customer messaging automation (AI-powered, any language)
• Document processing: invoices, contracts, forms, CVs
• Internal Slack and email bots that answer common questions automatically
• Scheduled reporting workflows (no more Monday morning data pulls)
• Lead qualification and CRM enrichment pipelines
• Multi-step approval flows triggered by form submissions

Process Optimisation

Most process problems aren't obvious. They're the five-step sign-off that nobody questions, the spreadsheet that three people update in different ways, the handoff where something always gets dropped.

We map what's actually happening, find where the friction is, and rebuild it properly. That includes writing the SOPs, clarifying who owns what, and making sure the new way actually sticks.

What this looks like in practice:

• Full process audit: map every step, find every bottleneck
• Ownership clarification: clear RACI for every workflow
• SOP library: written, structured, actually usable documentation
• Onboarding redesign: new hires productive faster
• Cross-team handoff improvements: less dropped balls, fewer chases
• Automation-ready process design: built to be automated when ready

Data Dashboards

If your team makes decisions based on data pulled together manually in a spreadsheet, you're making slow decisions based on old numbers. That's a problem we can fix quickly.

We connect your data sources, clean the data, and build dashboards that update on their own. The right numbers, visible to the right people. Nobody touches a formula.

What we connect and build:

• Sales pipeline dashboards: live deal status, conversion rates, forecast
• Operations overview: capacity, output, bottlenecks by team or property
• Hiring and HR dashboards: headcount, time-to-hire, cost per hire
• Finance dashboards: revenue, costs, margins, updated daily
• Client reporting: automated reports sent on a schedule, no manual assembly
• Automated alerts: get notified when a metric drops below threshold

Google Review Removal

Fake reviews, competitor sabotage, angry ex-employees who were never customers. These reviews sit on your Google profile dragging your rating down, and the basic "Report" button almost never works.

We identify which reviews violate Google's policies, build detailed removal cases with evidence, and get them taken down. 88-94% success rate on policy violations, vs 15-25% when you report it yourself.

Pay-for-results: you only pay for reviews that Google actually removes. If it stays up, you owe nothing.

Reviews we get removed:

• Fake reviews from people who were never customers
• Competitor sabotage and review bombing
• Reviews meant for a different business
• Ex-employee grievances unrelated to the service
• Spam, offensive language, or irrelevant content
• Coordinated attacks from the same group